Frequently asked questions

Please read our FAQ before sending us a message.

Where can I buy an AGV Helmet in Australia?

You can purchase AGV Helmets from official dealers across Australia. In order to find your closest dealer simply use our DEALER FINDER TOOL

What is the average life-span of a helmet? When should I change my helmet?

There is no precise answer to this question. The average life of a helmet depends on a lot of factors, such as frequency of use, conditions of use (heat, cold, rain, etc.), the care and maintenance given to it, etc. Some helmet parts, such as polystyrenes and padding tend to wear after time, and lose their functionality. The same goes for mechanisms and the strap, which undergo a lot of wear. We suggest replacing your helmet at least every 5 years from purchase. Furthermore, it is a good idea to also change the helmet even before the indicated periods, or after an impact, in the event of evident signs of wear and/or deterioration of the main parts such as the bubble, strap, polystyrene and mechanisms.

Is a helmet which has suffered an accident still safe?

Modern helmets are designed to withstand maximum impact through their destruction. Even a small impact can affect the integrity of a helmet and sometimes damage is caused that is not visible to the naked eye except to that of an expert. However, not even a very thorough visual inspection can confirm that the helmet will withstand another impact and remain fully effective. For this reason helmets that have been involved in even seemingly minor accidents must no longer be considered safe and must be replaced.

How do I choose the right helmet?

To ensure maximum safety, the helmet should fit perfectly and feel comfortable. This means that it should not be either too tight, because it would be impossible to wear it for long periods of time, or too large, because it would not provide enough protection in the case of impact, or it could slip to the side or off your head while driving.

1. To determine the correct helmet size, the first thing to do is to measure your head by passing a tape measure around it a couple of centimeters above the eyebrows and ears.

2. Based on the helmet size that you have just determined, now you must try it on to make sure that it fits properly and feels comfortable. Pull both parts of the chinstrap to the side (see figure) and put on the helmet, sliding it from the back of the head to the front.

3. At this point, make sure that all the liner parts (sides, top, front) adhere to your cheeks, the top of your head and forehead. Keep your head still and try to turn the helmet slightly to the right and left, then move it up and down and backward and forward (see figure).
The helmet adheres properly if it pulls the skin on the cheeks and forehead, so if it turns too easily around your head it is too big and you should try a smaller size.

4. The last step is to fasten the chinstrap as tightly as possible but without hurting and with your head bent forward, try to remove the helmet by pulling it from the back to the front (see figure).
If the helmet comes off easily, it is not the right fit for you.

5. If the size seems to be right, keep the helmet on for a few minutes to make sure that it does not hurt or there are no pressure areas. If you are not sure, repeat the steps above until you find the helmet that fits the best. Always choose the smaller size if you are undecided between two different size helmets that both feel comfortable

How do I care for and maintain my helmet?

The helmet must always be handled and treated carefully so that its safety features remain intact.
Use the special all-purpose AGV cleaner to clean the shell and liner of the helmet, or alternatively use a soft cloth with neutral soap and warm water to wipe the outside of the helmet and non-removable liners. Rinse it by wiping it with a soft, wet cloth.
Removable liners can be washed by hand or in the washing machine using warm water (max 35°) and neutral soap. Always air dry the liner without exposing it to sources of heat. Make sure that the liner is completely dry before using the helmet again to prevent mould and unpleasant odours.
Do not use gasoline, benzene or other chemical products and solvents because they may jeopardize the functioning and structure of some of the parts and weaken the protective features.
We strongly advise against painting the helmet for the same reason, because paint solvents may damage the materials of the helmet.

Never modify the helmet (for example, drilling holes or cutting the shell, pressing the polystyrene, cutting the retention system or the liner) to avoid weakening the structure and jeopardizing the protective features. Always use original AGV parts if you need to replace a part and contact an AGV dealer if you are not sure how to perform an operation.

Avoid conduct or uses of the helmet that might compromise its performance:
– Do not drive with the helmet hanging from the anti-theft device/helmet hook or the seat so that it does not become bumped or scratched.
– Do not place the helmet on the stem of the rear-view mirror or the back of the seat so that the liner does not become damaged.
– Do not sit on the helmet or place it on the ground.
– Do not leave the helmet on places such as the gas tank or the seat because it could easily fall and become damaged. For the same reason, keep the helmet away from children and animals, which may cause it to fall, scratch it or ruin it.
– Never remove the structural parts of the helmet, such as the inner shell, the strap or the seals.
– Do not expose the helmet to very bright sunlight.

NB The Fluo colours are very delicate and sensitive to light: AGV does not guarantee the quality of the Fluo colours over time.

How do I clean my helmet?

All you need to do to keep your AGV helmet clean is a few simple rules. First of all you should never let your helmet gather dirt. To keep it clean all the time, we recommend the use of Motul “M1 Helmet and Visor Clean” for the exterior of the helmet and “Motul M2 helmet interior clean” for the interior of your helmet, that you can get from any AGV dealer around Australia. These products work in two ways: they sanitise the inner components and cleans the liner and visor without harming any of the plastic parts. We recommend that you spray these product on the parts you want to clean, leave it until the spray is absorbed then wipe with a clean dry cloth.
If you prefer, you can simply use a sponge or a cloth soaked in warm water and a neutral soap. When you have finished, turn the helmet upside down so that any excess water can drain out of the air vents and leave it to dry at room temperature and well away from any sources of heat (sun, radiators etc…). AGV strongly recommends the use of a neutral soap as opposed to soap powders or glass cleaning products as such items often contain alcohol and/or solvents that can be abrasive and ruin the helmet.
For further information, see “Assistance – Use and Maintenance ” – “Safety warning” booklet.